Accepts PayPal, direct checkout, and Etsy gift cards.
I will honor requests to cancel orders within 24 hours of their purchase, but not after that. Please do not request to cancel your order days or weeks after purchase (which means me giving you a full refund) because you did not read my shop policies clearly enough. Thank you!
My default shipping method is USPS priority mail, which is a flat rate of $6.80 anywhere in the country, or $13.50 for larger orders. Current processing time is approximately 3 weeks, and shipping usually takes anywhere from 2-5 business days.
You MUST let me know an exact date when you expect to receive an item by if you are planning on giving it as a gift. I try my hardest to ship every item in a timely manner, but if I don't hear from you regarding a date, I will assume you don't need it for anything in particular.
I use USPS priority flat rate boxes for shipping, and most of the time they take between 2-3 business days depending on the location. You can pay $26.65 for overnight or one day shipping to guarantee with 100% certainty that your order will arrive by then.
I am a full time graduate student and a one-person operation, and my processing time is about 3 weeks. Since all of my items are 100% made by hand in small batches, I prefer not to rush the process. Things occasionally get backed up, especially around holidays. When I ship an item, you will always receive an email you to let you know, which includes the tracking number so that the package can be tracked on its way to you.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
If you're unhappy with your item once it is received, please let me know immediately so I can try to resolve any issue that was a mistake on my part. Due to the nature of these specially handmade items, I do not accept returns or offer refunds on customized items except in the extremely rare case of damage during shipping. Much unhappiness can be avoided by reading the description of each item VERY CAREFULLY before purchasing, so that you aren't expecting something different than the product that is offered!
I cannot replace items if they break while in your possession and use.
I am not liable for the amount of time the post office takes once I drop the item off, and will not give refunds on this basis. Please see the "shipping policies" section for further information.
Custom orders are encouraged, and I enjoy creating each uniquely personalized dish. Simply send me a message if you have an idea and we can work something out!
NOTE: Requests that are outside the realm of "normal customizations" (initials, names, symbols, finish) may be subject to additional labor fees.
Please contact me directly for information about wholesale!
Personalization can be selected as an option in almost all of my listings by using the drop-down menu to choose "customized," along with the size of dish you want (3 or 4"). If you want your order customized, please write the exact customization you want in the "note to seller" portion of your order.
If you have an idea in mind that you don't see displayed in my store, message me and I'll see what I can do. I love working with you to create new things!
I am an approved Etsy Wholesale seller! Please send me a message or email at email@example.com for more details!
The clay I use is NOT ceramic- it is much lighter weight, but more durable and can be slightly flexible. My items can be dropped without worrying that they will break! They are not food safe, and should not be submerged in water for long periods of time (although a splash of water won't hurt). Wipe down with a damp cloth to clean.
Each item comes gift wrapped, and I can include personalized gift tags upon request. Please let me know if an item is a gift, so I can leave out the invoice.
Processing times vary throughout the year since I am a full time student, but I always try my best to get orders out as quickly as possible without rushing the handmade process. ALWAYS contact me directly if you need your item by a specific date, and I will try my best to get it to you by then (within reason). I am a one-woman operation, and do all of the designing, creating, finishing, packaging, and shipping myself.
With that being said, processing times (the amount of time from when I get your order to when I mail it) are around 3 weeks right now. If you need an item before a specific date, please send me a message before placing an order. Please note that unless a date is specified, items may take longer to process than 3 weeks.