Shipping & Policies

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 2 - 3 business days
  • Europe : 1 - 2 weeks

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 3 days of delivery

Ship items back to me within: 7 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy policy

I will only use your shipping and billing address, and contact information

  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)

Frequently Asked Questions

Can I request a customized item? What if it's something you don't have displayed in your store?

Personalization can be selected as an option in almost all of my listings by using the drop-down menu to choose "customized," along with the size of dish you want (3 or 4"). If you want your order customized, please write the exact customization you want in the "note to seller" portion of your order.

If you have an idea in mind that you don't see displayed in my store, message me and I'll see what I can do. I love working with you to create new things!

Do you offer wholesale?

I am an approved Etsy Wholesale seller! Please send me a message or email at tidyclutterings@gmail.com for more details!

What's the deal with polymer/air dry clay? Can I eat out of these dishes?

The clay I use is NOT ceramic- it is much lighter weight, but more durable and can be slightly flexible. My items can be dropped without worrying that they will break! They are not food safe, and should not be submerged in water for long periods of time (although a splash of water won't hurt). Wipe down with a damp cloth to clean.

Is this item gift wrapped?

Each item comes gift wrapped, although a personalized gift tag can be added to your order by purchasing the "gift tag" listing along with whichever dish you choose. Please let me know if an item is a gift, so I can leave out the invoice.

When can I expect to receive my order?

Processing times vary throughout the year since I am a full time student, but I always try my best to get orders out as quickly as possible without rushing the handmade process. ALWAYS contact me directly if you need your item by a specific date, and I will try my best to get it to you by then (within reason). I am a one-woman operation, and do all of the designing, creating, finishing, packaging, and shipping myself.

With that being said, processing times (the amount of time from when I get your order to when I mail it) are around 2-3 weeks right now. If you need an item before a specific date, please send me a message before placing an order. Please note that unless a date is specified, items may take longer to process than 2-3 weeks.